Service Fresh Features - Episode 4 | Khoros Service
Khoros AI and automation offers unparalleled efficiency for marketing and service excellence. Explore AI for every conversation, campaign, and customer:
- Self-service support, education, and collaboration
- Agent efficiency, automation, and operational insights
- Content management, publishing, and governance
Introducing Helix: Advanced GenAI Integration
Enhance your digital customer service strategy with Helix, our advanced GenAI integration layer. This integration allows you to manage bot and agent-assist knowledge sources more efficiently. By integrating with various GenAI models like Google and Open AI, Helix improves automation and operational flexibility. Here's how Helix simplifies the chatbot and agent assist creation process:
- Say goodbye to manual training of intents and designing customer journey flows as Helix handles it swiftly.
- Enjoy faster automation and time-to-value with the 'try-out' feature for Gen-AI.
- Effortlessly integrate knowledge sources from various inputs to provide prompt and accurate responses.
Improved WhatsApp Templates and Chatbot Performance
Experience the latest enhancements in Khoros Service:
- Advanced GenAI knowledge for faster automation
- Improved WhatsApp templates with reduced code complexity
- Pre-built widgets for tracking chatbot performance
- New rich link previews for messages
Access digital customer service tools seamlessly with Khoros, ensuring outstanding customer engagement and satisfaction.
Enhancements in Agent Accessibility
Efficiently manage customer interactions across various touchpoints with Khoros Service:
- Unify channels in a single workflow for seamless customer service
- Empower agents to engage across messaging apps, social networks, review sites, brand-owned channels, and more
Improved Accessibility and Inclusivity
Enhance agent desktop accessibility with updates designed for inclusivity:
- Proactive changes for quick access to essential information
- Meeting a11y guidelines and Web Content Accessibility Checklist requirements
Stay tuned for more innovative features in our next Fresh Features episode, facilitating customer experience management across all touchpoints. Reach out to your customer success manager or book a demo to learn more about our latest solutions.
