'Trailblazer' on upskilling Kiwis in AI: 'We don't have to be based in ...
Self-taught coder Matt Browning, founder of Triple Scoop, a Rotorua AI company, has set his sights on upskilling locals to encourage them to remain in the region. Since its establishment in April 2023, Triple Scoop has grown to a team of nine, aiming to become the leading low-code agency globally. The company specializes in AI solutions, business automations, and data analytics platforms, earning recognition as a "trailblazer in the tech world" with the Scion Innovation and Technology Award at the Tompkins Wake Rotorua Business Awards in October.
Despite generating over half of its revenue from the US, Browning is committed to keeping the company headquartered in Rotorua. He believes that New Zealand businesses can thrive internationally without the need to relocate to major hubs like New York or LA. Browning's vision includes hiring more local talent and providing opportunities for young individuals to upskill, ensuring they can build their careers locally.
Empowering Locals Through AI
Browning acknowledges the reluctance of individuals to embrace new technologies and undergo upskilling, which can result in being left behind in the rapidly evolving tech landscape. He emphasizes that AI doesn't eliminate jobs but rather refines them to focus on value-added tasks, making work more engaging and efficient for employees.
For organizations considering integrating AI, Browning recommends a cautious and risk-averse approach. He advises public sector entities, like local councils, to exercise prudence when leveraging AI technologies. Public servants should be mindful of the information shared with AI systems, ensuring data confidentiality and security.
Council Initiatives in AI Implementation
Bay of Plenty Regional Council's digital manager, Evaleigh Rautjoki-Williams, highlights the council's journey in exploring AI applications and managing associated risks. The council prioritizes adopting AI solutions that align with its public service objectives, focusing on enhancing operational practices and fostering innovation.
The council has developed an AI Plan outlining its strategic vision, risk mitigation strategies, and ethical guidelines for AI usage. By promoting a culture of responsible AI utilization, the council aims to drive efficiencies and empower its staff while safeguarding community interests.
Similarly, Rotorua Lakes Council approaches AI implementation cautiously, emphasizing the importance of understanding and managing risks effectively. The council has established a generative AI policy to guide staff members on ethical AI usage, ensuring data security and operational efficiency.
By leveraging AI tools like Microsoft Copilot and Gensys Cloud contact center software, local councils aim to enhance service delivery and streamline operations. The positive outcomes of AI trials underscore the potential of AI in transforming public sector services.