T-Mobile Responds to Severe Pacific Northwest Storm ‑ T-Mobile Network Update
Restoration efforts continue today with significant progress in some areas east of Seattle impacted by the storm including Issaquah and Sammamish, Bellevue, and other cities. While commercial power outages remain, our emergency teams have restored wireless service to the vast majority of the impacted area deploying over 180 generators in the first 36 hours following the storm. Additional SatCOLTs have been sent to impacted areas including southern King County in Maple Valley with an additional truck heading to Renton. Overlapping coverage is also helping to keep customers connected, and despite some hazardous conditions that remain, our teams are continuing to deploy temporary equipment and generators today.
Ayuda a la comunidad
Free Wi-Fi and device charging for anyone who needs it is available at our store at 3618 Factoria Blvd. SE, Bellevue, Wash. through Friday, November 22. Please check back here for any changes. /https://s3.amazonaws.com/lmbucket0/media/business/1678_Westminster_MD_20240826230052_Ext_01.c9a26023011f70ebb3ecb98ceea4de927207518a.jpg)
Miembros de servicios de emergencia
T-Mobile for Government continues to work with emergency management agencies across the region. Any needing communications assistance can reach out to our 24-hour emergency hotline at 888-639-0020 or email at [email protected].
Retail Stores
The majority of our stores in the region are open. Please check our store locator before heading to the nearest store. 
21 de noviembre de 2024
A powerful windstorm hit the Pacific Northwest earlier this week, bringing destructive winds and rain that caused widespread damage and power outages in the state of Washington. T-Mobile teams have been activated to support recovery. Here's an update on how we're supporting restoration, with a focus on the heaviest-hit areas in greater Seattle.
Network Restoration
Our network emergency management team, local market teams, and National Operations Centers are closely monitoring network performance. Some T-Mobile customers in areas east of the Seattle area - Bothell, Bellevue, Sammamish, Mercer Island, Renton, and other cities - are experiencing service disruptions due to commercial power outages. Our teams are navigating hazards such as downed power lines and trees to continue assessing sites and making repairs where it's safe. While commercial power is being restored, T-Mobile has deployed over 100 generators, with another 100 available today. Our network teams have temporary connectivity equipment, including heavy-duty SatCOLTs (Satellite on Light Trucks) and SatCOWs (Satellite Cell on Wheels) to provide additional connectivity. 
Miembros de servicios de emergencia
T-Mobile for Government is actively engaged with officials and emergency management agencies across the region to address priority restoration needs. Agencies needing communications assistance can reach out to our 24-hour emergency hotline at 888-639-0020 or email at [email protected].
Ayuda a la comunidad
Free Wi-Fi and device charging for anyone who needs it is available at our store at 3618 Factoria Blvd. SE, Bellevue, Washington.
