Understanding the Impact of Managing a ChatGPT-Empowered Workforce
Generative AI, particularly ChatGPT, has introduced new managerial challenges in the workplace. Employees are increasingly utilizing ChatGPT as their private knowledge assistant, revolutionizing the way they approach their daily tasks. However, for managers, comprehending the full extent of this tool's influence within the organization can be perplexing.
Despite the growing body of literature on the implications of ChatGPT for businesses, a significant gap remains in understanding its practical application. To address this gap, gaining insights from employees who have integrated ChatGPT into their work routines is essential for evaluating its organizational impact.
Research Insights
This article is based on a qualitative study that delves into the experiences of 50 early ChatGPT adopters and their interactions with the tool. It explores the evolution of employee-ChatGPT relationships from initial private experimentation to becoming an indispensable component of knowledge work.
The study identifies six key affordances of ChatGPT usage, which include:
- Searching for information
- Brainstorming ideas
- Structuring content
- Writing a first draft
- Embellishing text
- Proofing work
Moreover, it sheds light on three potential side effects of ChatGPT utilization that may impact knowledge networks, organizational knowledge quality, and job roles.
Implications for Managers
As organizations navigate the integration of ChatGPT into their workforce, it is imperative for managers to proactively address these side effects while leveraging the opportunities it presents. By understanding and managing the dynamics of a ChatGPT-empowered workforce, managers can optimize the tool's benefits while mitigating any adverse consequences.
