WSJ Highlights Confusion with Microsoft Copilot Offerings on Front ...
Wow. Confusion and frustration hit the front page of WSJ.
We have been hearing this consistently from companies that use our research services.
The WSJ article highlights five customer frustration points with Microsoft related to its Copilot products.
Microsoft has completely muddied the situation by having 15+ Copilot products. Here are just a few:
Here are some of the basics to make sense of all this as it relates to secure employee chatbots. Secure employee chatbots come in 2 variants: stand-alone chatbots and in-app assistants.
In-app AI assistants are available for many software products, not just Microsoft products. Salesforce, Hubspot, Slack, and hundreds of other vendors offer in-app AI assist (usually at an additional fee).
Adding to the confusion is that so much of the discussion blurs “build” and “buy” options.
Basic Options for Secure Employee Chatbots
Helicoptering up, here are the basic options for secure employee chatbots (including the default for most companies - Shadow IT):
Note that per-use licensing cost is a major factor as each product has a $200-1000 per year license cost and some employees will need licenses to multiple AI products.
Our team is working to help sort this out for you. Here is a draft comparison feature list of the most popular “buy” options for secure employee chatbots.
Still confused? We want to help. Email me questions and join our webinar on Thursday, Jan 9, at noon EST. Register here.
“Love your enemies, for they tell you your faults.” - Ben Franklin
Onward,
Still confused? We want to help. Email me questions and join our webinar on Thursday, Jan 9, at noon EST. Register here.
