News: Malaysia expands AI capabilities in public sector with AI at Work 2.0
Malaysia is taking a significant leap in digital transformation with the expansion of its AI-driven public service initiative. The Ministry of Digital, in collaboration with Google Cloud, has launched AI at Work 2.0, an enhanced programme designed to equip public sector workers with cutting-edge generative AI capabilities.
Malaysia is embracing AI technologies to enhance its public service operations.
The first phase of the programme, known as AI at Work, was introduced in December 2024 as a pilot alongside the launch of Malaysia’s National AI Office. Encouraged by the success, the Malaysian government is now scaling up the initiative, making the upgraded suite, Google Workspace with Gemini, accessible to 445,000 public servants across ministries and departments.
The AI at Work programme has seen positive outcomes, leading to its expansion.
Enhanced Capabilities of AI at Work 2.0
One of the standout features of AI at Work 2.0 is its ability to enhance content generation and streamline communication across government agencies.
With the integration of Google’s Gemini AI tools, public servants can now draft, summarise, and analyse documents within Gmail, Docs, Sheets, and Slides more efficiently.
In addition to text-based enhancements, the initiative introduces Google Vids, a generative AI-powered video tool that enables government agencies to create explainer videos and training materials.
Google has introduced Google Vids, an AI-powered video creation tool for enhanced communication.
Data-Driven Decision-Making and Talent Challenges
AI at Work 2.0 prioritises data-driven decision-making with the inclusion of NotebookLM Plus, an AI-powered research assistant.
The adoption of AI technologies in Malaysia presents challenges in hiring AI-skilled talent.
Despite the progress, a considerable disparity exists between the demand for AI talent and its availability.
AI at Work 2.0 aims to bridge the gap between demand for AI talent and its availability.
Future of AI in Malaysia
As Malaysia continues to expand its AI capabilities, the long-term impact on businesses will be profound.
Malaysia's focus on AI education and workforce training will lead to a competitive edge in various industries.
