Pega Releases Its GenAI Blueprint 2.0, Gives Enterprises More Flexibility
The new enhancements promise to boost efficiency and provide users with greater flexibility. Pega is expanding its generative AI (GenAI) offerings, with enhancements to its Blueprint platform and additional GenAI enterprise choices via Amazon Web Services (AWS) and Google Cloud.
Enhancements to Pega GenAI Blueprint
Announced at PegaWorld iNspire, the company’s annual conference, Pega is looking to cement its place as the “leading enterprise AI decisioning and workflow automation platform provider” in the sector by leveraging GenAI to boost efficiency and provide users with greater flexibility. The improvements to Pega GenAI Blueprint include a more sophisticated user interface, as well as the ability to create personalized workflows informed by best practices for almost every scenario imaginable.
Pega customers will be able to access and utilize GenAI capabilities from their preferred large language model (LLM) due to the expansion of the framework to facilitate AWS and Google Cloud connections.
Impact on Pega’s Customers
In discussing the company’s most recent enhancements, Don Schuerman – Chief Technology Officer at Pega – emphasized the importance of GenAI to Pega’s future customer service and experience strategies. The extension of these relationships underlines Pega’s commitment to becoming the workflow backbone for generative AI solutions to enable truly transformational change for our clients.
Pega detailed how the new features for its Blueprint platform help to make innovation easy, by enabling users to shift from app idea to functional app design more quickly and thoroughly than any other workflow design tool. The revamped platform will also now be equipped with various features to enhance the app design process.
New GenAI Services and Models
Currently slated to be available in the second half of 2024, the new partnership will provide Pega users with access to a number of fresh GenAI services and models. Chief among the offerings from AWS is Amazon Bedrock, a fully managed service providing access to a selection of high-performing foundation models (FMs) from top AI companies through a single API. Google Cloud’s solutions include Vertex AI, Google Gemini, and Claude from Anthropic, which Pega claims will provide users with the tools to build GenAI applications with security, privacy, and responsible AI.
The new models from AWS and Google Cloud will be available via Pega Connect GenAI, enabling low-code developers to create prompts and immediately benefit from GenAI in various workflows and decisions.
Continued Innovation in GenAI
Unsurprisingly, the latest enhancements are far from the first time that Pega has made GenAI news. The company launched its GenAI Coach, a virtual “mentor” that assists and counsels employees. Prior to the Coach, Pega also unveiled its Knowledge Buddy, a GenAI-powered assistant that consolidates content from various enterprise knowledge bases to address both employee and customer inquiries.
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