OpenAI Reviews | Read Customer Service Reviews of openai.com
According to researchers from the University of East Anglia, ChatGPT has been identified to have a left-wing bias. This bias resonates with personal experiences on the platform. It is crucial for AI to remain neutral, however, there are concerns that it utilizes propaganda tactics to convey messages, some of which may be subtle and deceptive.
Constant Issues
The voice infrastructure supporting verbal conversations in ChatGPT has been found to be extremely buggy and unstable, especially in the UK. Despite having access to strong internet connections and modern devices, the voice mode often fails. Additionally, the holding feature designed to prevent interruptions during conversations is inconsistent.
Support
Users have highlighted challenges in raising issues on forums as they often receive no response. The lack of a support contact form, email, or phone number for ChatGPT Team subscribers has been a significant drawback.
One user expressed their intention to switch to Grok when it becomes a comparable alternative due to the unsatisfactory experience with ChatGPT.
Positive Experiences
Despite the challenges faced by some users, there have been positive reviews of ChatGPT. One user commended OpenAI for providing a revolutionary product with a cost-effective API that offers numerous possibilities. They expressed gratitude towards OpenAI for their experience.
Feedback and Suggestions
While acknowledging the utility of ChatGPT and AI, users have raised concerns about the lack of monthly billing statements for ChatGPT Plus customers. The absence of this feature has made it challenging for users to maintain records for tax purposes, highlighting the need for immediate improvements in this aspect.
Another user emphasized the importance of efficient customer support, expressing frustration over the difficulty of reaching a person for assistance. They highlighted the need for better guidance, especially when encountering coding errors.
Overall Impression
While ChatGPT has been instrumental for many users in various applications such as coding and writing, there are recurring issues related to customer support, bias, and technical stability that OpenAI may need to address to enhance user satisfaction and trust.
