Samsung apologized over Galaxy Buds 3 Pro quality issues, pledges exchange and refund
Published on By Samsung
Samsung issued an apology over the Galaxy Buds 3 Pro quality complaints and assured customers of their commitment to satisfaction. Customers dissatisfied with their Samsung Galaxy Buds 3 Pro have the option to exchange or get a refund.
Samsung's Apology
Reports reveal that Samsung apologized for the quality controversy surrounding the Galaxy Buds 3 and Buds 3 Pro. The company not only admitted the issue but also confirmed the possibility of product exchanges or refunds.
"We deeply apologize for the quality problems raised in some products," Samsung stated on its official website on July 19. The company has also outlined plans for exchanging and refunding products to prevent such occurrences in the future. Customers reported issues with ripped ear tips rendering the earbuds unusable.
Samsung's Efforts
The brand acknowledged customer feedback on the Galaxy Buds 3 series pre-sale and expressed gratitude for it. Samsung reassured customers of measures in place for exchanges or refunds at nearby service centers if they are uncomfortable with the purchased product.
The Galaxy Buds 3 and Buds 3 Pro were launched in Paris on July 10. Some consumers raised concerns about the rubber ear tip quality, which was prone to damage when pulled. Although a graphical advisory was later published cautioning against twisting or pulling the ear tips, some buyers had already experienced issues.
While the retail box includes spare ear tips, the varying sizes have not fully addressed consumer dissatisfaction, necessitating product exchanges.
Samsung issues crucial Galaxy Ring advisory on magnets, weightlifting
Published on By Samsung
Prior to the Galaxy Ring release, Samsung issued a vital warning concerning magnets and weightlifting. Users are cautioned against wearing the Galaxy Ring during weightlifting activities and advised to keep it away from magnets to avoid potential damage.
Potential Risks
Heavy pressure during weightlifting can harm the Galaxy Ring, while the proximity of magnets can interfere with health indicators, causing data discrepancies. The warning aims to prevent damage and ensure the device's longevity.
Users are urged to refrain from exposing the Galaxy Ring to magnets as magnetic interference can disrupt features like step counting, leading to inaccuracies. Additionally, wearing the Ring during strenuous activities, including weightlifting, poses risks of hand injuries if caught or damaged under physical strain.
Samsung's Support
The Galaxy Ring, slated for release on July 24 in over 100 countries, is available for pre-order globally. Samsung offers a sizing kit for determining the appropriate Ring size before placing an order, with discounts and cashback incentives for pre-orders.
Google’s Gemini Nano AI deal with Samsung on EU antitrust radar
Published on By Samsung
The European Union is reportedly investigating whether Google's Gemini AI partnership with Samsung poses antitrust concerns. EU regulators seek industry input to determine if the collaboration infringes on competition rules.
Antitrust Concerns
An EU document reviewed by Reuters suggests that the Commission is assessing whether Samsung's Galaxy S24 series integration with Gemini Nano restricts rival AI chatbot platforms' pre-installation. The inquiry also probes potential limitations on interoperability with other apps and chatbots on the Galaxy S24 series.
EU competition authorities express interest in understanding the implications of pre-installing Google's Gemini Nano on Samsung devices. Any anti-competitive practices observed could result in scrutiny and potential actions against Samsung and Google.
The Galaxy S24 series marks the debut of the Gemini Nano AI model on Samsung devices following a multi-year partnership between the two tech giants. Google is gearing up to introduce Gemini Nano on the upcoming Pixel 9 series, while discussions with Apple for Gemini inclusion in iPhones are also reportedly ongoing.
