Pragma Leverages iPECS APIs and ChatGPT to Create More
Pragma, the main partner of Ericsson-LG Enterprise in the UK, has been working extensively to leverage iPECS API proposition and support to enable global partners with market-specific capabilities. Recent iPECS API enhancements have been put to use by Pragma to cater to different use cases. One such use case leverages an API that enables embedding chat, voice, and video functionalities using WebRTC.
Instead of generating a call from a desktop client out onto the PSTN and back into the platform via SIP trunk, the entire interaction is traversing through the web. Another no-less interesting innovation related to that same API involves the chat functionality and combines another trending innovation: ChatGPT. ChatGPT’s open AI is utilized to manage the chat interaction. Within ChatGPT, parameters can be added to make it focus its answers on a specific industry and base them on specific websites or content. While the chat is going on, a live agent can view it and step in at any point.
A second use case leverages the iPECS API to deliver a specific Google integration for a client who uses Google’s G-Suite products. A third use case is developing specific vertical market versions of iPECS voice, video, and collaboration tools.
The answer to how Pragma identifies the specific needs of existing and potential iPECS users to leverage the Ericsson-LG Enterprise APIs in the most relevant way lies in effective collaboration. According to Pragma's CEO, Will Morey, the closer you are to your end users, the stronger, more specific your offerings can be. The reseller community provides valuable end-user feedback, and Pragma works to deliver accurate developments for users.
