ChatGPT Expected to Make Waves in Indian Job Market within 6-12 Months
With businesses across the globe turning to ChatGPT, an AI-powered chatbot that has taken the world by storm, India Inc is also warming up to the idea of utilizing this shiny new toy. Although many companies have already started experimenting with OpenAI's chatbot, most human resource professionals believe that the disruption to the job market will become more apparent in the coming 6-12 months. However, most companies are averse to having this linked to layoffs.
Various companies have started testing out ChatGPT to gauge its potential. For instance, Air India and micro-blogging platform, Koo, have already employed the technology for their benefit. Koo, India's Twitter rival, recently integrated ChatPT on its platform to assist users in creating posts. The startup has also used ChatGPT internally "very actively in the last one month," primarily on the back-end to "deeply integrate" some engineering practices.
Moreover, employee health insurance firm Plum has rolled out "PolicyGPT," an AI chatbot built atop OpenAI's GPT-3.5 API to help clients get more prompt resolutions for policy-related queries, eliminating the need for a customer service team. Smaller businesses could leverage the tech to repurpose existing employees than hire new ones.
The Potential Risk of Using ChatGPT
While ChatGPT can be a game-changer for the Indian job market, experts have cautioned that companies should be wary of its pitfalls and tread carefully. For instance, ChatGPT-like tools can be tricked into disclosing sensitive information, which competitors can leverage.
Recently, Samsung banned its staff from using generative AI tools after it uncovered an internal data leak to ChatGPT. Despite ChatGPT's potential to reduce employment costs, data privacy and security risks pose a significant threat that most companies might not be aware of.
What's Next?
Although AI-powered chatbots may disrupt the job market in the short-term, their fast-paced adoption would create many new job roles. The demand for AI jobs has spiked by 11% in India in the past six months, as per a survey by Foundit. However, the talent gap has resulted in setbacks in hiring for these roles.
In conclusion, companies should take a soft approach to launch ChatGPT and start experimenting with it. They should get feedback, find more confidence, then do more mission-critical applications when confidence levels are high. Companies could make the most of their existing workforce by increasing efficiency through the use of AI rather than expanding their payroll.
