IntelePeer Integrates ChatGPT into its SmartAgent Solution
IntelePeer, a leading Communications Automation Platform provider, has recently announced that SmartAgent, its digital solution for contact centers, will now leverage ChatGPT and other generative AI technologies. This will help businesses enhance their customer experience while introducing greater efficiencies and cost-effectiveness to their contact center operations.
The integration of ChatGPT into the contact center environment is a critical element of IntelePeer's larger transition to a communications automation provider. SmartAgent's conversational AI and generative AI tools can effectively increase automation, manage spikes in call capacity, avoid compliance issues, and minimize average handle time, thereby empowering businesses to modernize their contact center operations.
With the addition of generative AI tools like ChatGPT, IntelePeer's SmartAgent offering, with its simplified pricing and advanced feature sets, including AI, analytics, and omnichannel orchestration, will become even more powerful, providing unparalleled customer experiences.
The Benefits of SmartAgent
IntelePeer's SmartAgent solution is an excellent digital solution for contact centers that automates simple, moderate, and sophisticated end-user and agent interactions. Unique features of SmartAgent include:
- Automation and self-services capabilities for contact centers
- Preventing call blocking due to spam, scam, or fraud labels to increase answer rates
- Personalized and automated communications for an elevated customer experience
- Preventing robocalls from impairing business operations
- Integrating communications into workflows and applications
- Multichannel communication automation workflows from MS Teams
- Enhancing your Webex platform with advanced voice and reliable calling
- Flexible SIP trunking seamlessly delivered anywhere, anytime
With SmartAgent's conversational AI, businesses can transcribe all their call and messaging exchanges across channels, driving deeper business insights and pinpointing the reasons behind customer inquiries. This will allow organizations to provide ideal training environments for ChatGPT, helping it analyze past conversations, identify common issues, and suggest improvements to the conversational AI's responses while maintaining customer data privacy and security.
SmartAgent elevates the role of human agents by automating routine customer inquiries. It seamlessly connects the customer directly to an available human expert in the contact center or elsewhere in the enterprise should a request come into the contact center beyond the scope of the AI's capabilities.
If you are interested in IntelePeer products and services, visit their website at www.intelepeer.com.
