Cozen O'Connor: How to Create the Best ChatGPT Policies
ChatGPT is becoming increasingly popular in the workplace. As a result, companies are excited about its potential, but also wary of its possible implications. In an interview with SHRM, John Carrigan, Jr. and Janice Sued Agresti shared their thoughts on ChatGPT's impact in the workplace and how to create policies around its use.
Consider Existing Policies
Carrigan suggests that employers should review their existing policies to identify any areas that may already address the use of AI or similar tools. This can help employers decide on the extent of new policies required. Carrigan suggests that employers should set clear guidelines for areas where they would not want to see ChatGPT or similar tools used.
Strategize the Use of ChatGPT
When deciding how much to allow or limit the use of ChatGPT, it is important to consider which tasks AI should be used for, as well as the strengths and limitations of AI tools for specific purposes.
Consider Workforce Expertise
Sued Agresti highlights that it is important to consider the type of work the organization does, how familiar the workforce is with developing technologies, and how output-driven their work is. It's also important to consider the workforce's areas of expertise when implementing policies around ChatGPT and other generative AI tools.
Use ChatGPT to Enhance Human Performance
Sued Agresti emphasizes that generative AI should only be used to enhance human performance, not replace it. ChatGPT should be used as a tool to assist in a user's work, and not as a substitute for the user's own creativity, good judgement, or expertise.
In conclusion, ChatGPT is a promising tool for the workplace, but it is important to set clear policies around its use. Employers should identify existing policies that may cover areas of concern and then set guidelines for areas where they would not want to see ChatGPT used. Employers should also consider the workforce's expertise, areas of work, and how familiar they are with developing technologies when implementing ChatGPT policies. Above all, generative AI should only be used to enhance human performance, not replace it.
