Automated Email Sorting & Drafting for Customer Support - with AI
This n8n workflow automates email triage and FAQ responses using Google Sheets and Gemini AI. It’s designed to be perfect for startups or teams seeking to reduce support workload while ensuring consistent, helpful responses.
Before using this workflow, make sure you have:
- Trigger
- Fetch Emails
- Process & Clean
- AI Reply Drafting
- Update Gmail
- Fallback Routing
- Connect Gmail + Google Sheets + Gemini AI
- Prepare Labels in Gmail
- Build your FAQ Sheet
- Configure AI Agent
- Adjust Schedule
Our customer’s words, not ours. Skeptical? Try it out, and see for yourself. Build complex workflows that other tools can't. I used other tools before. I got to know the n8n and I say it properly: it is better to do everything on the n8n! Congratulations on your work, you are a star!
Thank you to the n8n community. I did the beginners course and promptly took an automation WAY beyond my skill level.
n8n is a beast for automation. Self-hosting and low-code make it a dev’s dream. If you’re not automating yet, you’re working too hard.
I've said it many times. But I'll say it again. n8n is the GOAT. Anything is possible with n8n. You just need some technical knowledge + imagination. I'm actually looking to start a side project. Just to have an excuse to use n8n more 😅.
It blows my mind. I was hating on no-code tools my whole life, but n8n changed everything. Made a Slack agent that can basically do everything, in half an hour.
I just have to say, n8n's integration with third-party services is absolutely mind-blowing. It's like having a Swiss Army knife for automation. So many tasks become a breeze, and I can quickly validate and implement my ideas without any hassle.
Found the holy grail of automation yesterday. Yesterday I tried n8n and it blew my mind 🤯 What would've taken me 3 days to code from scratch? Done in 2 hours. The best part? If you still want to get your hands dirty with code (because let's be honest, we developers can't help ourselves 😅), you can just drop in custom code nodes. Zero restrictions.
Anything is possible with n8n. I think @n8n_io Cloud version is great, they are doing amazing stuff and I love that everything is available to look at on Github.
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