ChatGPT's Secret Weapon Is Artificial Emotional Intelligence | Tech ...
ChatGPT is an AI chatbot developed by OpenAI that has become the talk of the tech industry recently. What sets ChatGPT apart from other AI agents is its impeccable emotional intelligence. It has proven to be more effective as an emotional companion than a provider of factual information.
Microsoft Corp. and Alphabet Inc.'s Google are racing to enhance their search engines with the language model technology that underpins ChatGPT. However, unlike ChatGPT, these search engines have an embarrassing history of factual errors.
Large language models are not fit for purpose as search engines, as per Margaret Mitchell, a former Google AI researcher. These tools prioritize fluency over accuracy, and their data is often flawed. As a result, their emotional intelligence turns out to be much better than their grasp of facts.
One of the most significant advantages of ChatGPT is its ability to mimic empathy. It has been trained on data scraped from the web, from forums such as Reddit and Quora, social media platforms like Twitter and Facebook, movie and TV show scripts, and research papers on emotional intelligence. Its ability to engage in empathic conversations has led some people to use it as a kind of robo-therapist.
To measure ChatGPT's empathic abilities, it was put through an online emotional intelligence test, which it passed with flying colors. It performed better than both a human and a colleague. However, it is essential to note that AI chatbots cannot replace human therapists. They are still machines and cannot acknowledge that a person's feelings may be too complex to understand.
While people should be wary of habitually turning to chatbots as outlets for their feelings, for the time being, ChatGPT's emotional intelligence is more reliable than its grasp of facts.
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