ChatGPT - Don't be Afraid, Just be Cautious
Artificial intelligence (AI) is rapidly advancing and ChatGPT is one of its latest advancements. ChatGPT is an AI chatbot that has taken the internet by storm. It is capable of understanding natural language and producing human-like responses. It was built from large language models that were trained on vast amounts of text data from the web and public domain sources, up through 2021.
At first, the concept of ChatGPT can be mesmerizing and intimidating at the same time. Some believe that robots will eventually take over the world, leaving little to no room for human thinking. Others believe it will aid humans in accomplishing tasks faster and easier, like having a personal assistant. Whatever your opinion is, it's clear that ChatGPT is here to stay. So, it's essential to learn about it and its pros and cons.
What is ChatGPT?
ChatGPT is an AI chatbot that is trained on natural language processing. It's unique because it can generate responses that sound personal and human-like. For instance, when asked, "What should I serve for dinner tonight?" ChatGPT would respond, "There are many delicious options for dinner, and it depends on your personal tastes and dietary preferences. Here are a few suggestions." ChatGPT can also be used for administrative tasks like drafting an article, creating a PowerPoint presentation, or setting a meeting agenda.
Getting started with ChatGPT is easy. All you need to do is create an account with an email, and you're good to go. Basic access to ChatGPT is free, but there is a possibility that a fee may be introduced in the future.
ChatGPT HR Capabilities (The Pros)
ChatGPT can be used in any industry, but we'll focus on its benefits in HR. Administrative tasks can be time-consuming, but ChatGPT can help in several ways. It can provide a rough draft of an article, create a layout for a PowerPoint presentation, or set a meeting agenda that can be edited and customized. When it comes to emails or letters, ChatGPT's language capabilities give users personalized responses that sound like you wrote them. Even the Writers Guild of America is considering allowing its use in screenwriting.
Some examples of HR tasks that ChatGPT does well include:
- Providing a list of employment opportunities that match the job search criteria
- Answering frequently asked questions about company policies
- Generating interview questions for potential candidates
ChatGPT Limitations (The Cons)
While ChatGPT can be helpful, there are limitations to this technology. The AI has been trained on information available through 2021, so recent data can be scarce. There are also errors in responses, and source citations aren't always accurate. For example, when asked about the current President and CEO of the California Employers Association, ChatGPT provided incorrect information that is outdated.
Checking HR laws and regulations can also be misleading since it's often not precise. When interacting with ChatGPT, remember that anything entered is stored as part of its learning process. The information is not automatically confidential, and it can expose sensitive data, so it's best not to share any confidential or sensitive information with ChatGPT.
ChatGPT lacks the ability to make judgment calls or complex decisions. ChatGPT can't be relied on to provide accurate answers to every question and can contain biases and errors in its responses. So, humans are still needed in HR to provide personalized attention. Creating a policy on ChatGPT is recommended to guide employees on how to use it and make them aware of its limitations and the data it collects.
So, it's not necessary to be afraid of ChatGPT, but it's essential to be cautious when using it. It can be helpful, but the data it provides may not always be accurate. We need to remember that there is still plenty of room for the human touch in the world of human resources.
