Atlassian demos ChatGPT tie-ins for Confluence, Jira Cloud
Atlassian, the cloud software company, has showcased new AI-driven features that enhance automated workflows amongst Jira Cloud, Confluence Cloud, and third-party tools. At the recent Atlassian Team '23 conference, Atlassian officials demonstrated Atlassian Intelligence, which combines intellectual property from Atlassian's acquisition of Percept.AI and OpenAI's GPT-4 large language model.
These innovative features are built on Atlassian's data lake, which also underpins the newly released Atlassian Analytics service. The company has integrated services developed over the past three years to add automation links between Jira Cloud, Confluence Cloud, and third-party services.
Democratizing Power to More Users
According to Sherif Mansour, Head of Product for Atlassian Intelligence at Atlassian, natural language query support for Analytics and individual Atlassian cloud tools will be added to the cloud platform through Atlassian Intelligence. The company uses ChatGPT to extract intent from natural language prompts.
Atlassian Intelligence features are being developed for all Jira Cloud services, including Jira Work Management, which already caters to non-technical users. Features such as procurement teams that use Jira Work Management are expected to improve queries in Jira Cloud, said Mansour.
AI-Based Features for Confluence and Jira Software Cloud
For Confluence Cloud, Atlassian Intelligence demonstrated summarizing meeting notes in a Confluence document and adding context to potentially unfamiliar terms. For Jira Software Cloud, demos showed Atlassian Intelligence adding a software test matrix automatically to an issue.
All these features, once delivered, would bolster Atlassian's claim as a competitor in the enterprise service management (ESM) market, according to Will McKeon-White, an analyst at Forrester Research.
Conclusion
It remains to be proven that Atlassian Intelligence will generate reliable results. However, Atlassian Intelligence will be opt-in only initially, available only for Atlassian Cloud Enterprise edition users.
This week, Atlassian also began offering users control over the encryption of their data on the Atlassian cloud platform with a bring-your-own-key (BYOK) feature. That update, as well as a threat detection service released in beta this week, could quell fears about ongoing security vulnerabilities in Atlassian products, McKeon-White said.
