Air India to Use ChatGPT-Driven Chatbot for Customer Interaction
Air India has announced that it will be incorporating a ChatGPT-driven chatbot as a part of its customer interaction systems. The move is aimed at improving the customer experience through faster and more efficient responses to queries and feedback. Air India's decision to implement a chatbot is part of a larger trend of businesses across various industries adopting AI-driven solutions.
However, as the use of AI becomes more prevalent, there is a growing need to guard against its potential misuse and biases. SAP, for instance, has an internal committee composed of customers, researchers, and analysts that checks for biases in AI use cases. This is to ensure that the technology is used ethically and responsibly.
Furthermore, the increasing popularity of ChatGPT has also made it a target for hackers and scammers. Many are seeking to benefit from using its wording and domain names. As such, it is crucial for businesses to be mindful of potential security risks and take necessary measures to safeguard their systems.
Despite these challenges, the integration of a ChatGPT-driven chatbot into Air India's customer interaction systems is a significant step forward for the airline. It is expected to enhance its ability to provide timely and efficient customer support. This, in turn, will help bolster its reputation and improve customer satisfaction.
