Chatgpt Reviews | Read Customer Service Reviews of chatgpt.com
In the Software Company category, ChatGPT has received mixed reviews from customers. Here is a summary of some recent experiences:
Date of experience: January 06, 2025
Some users have expressed dissatisfaction with the user interface and functionality of ChatGPT. They have highlighted issues such as messages disappearing, lack of a dedicated storage function or PDF viewer, and poor user-friendliness. Despite its focus on fast replies and extensions, users feel that the app prioritizes monetization over usability.
Date of experience: January 05, 2025
Others have encountered problems after upgrading to ChatGPT Pro, including high costs, errors with certain models, limitations in conversational explanations, forgetting previous commands, and difficulty in analyzing complex images within PDFs. These users feel that the performance does not justify the price, and some have chosen not to renew their subscriptions.
Date of experience: December 31, 2024
On the other hand, some customers have had positive interactions with ChatGPT, praising its helpfulness and respect for privacy. They appreciate the tool's capabilities and find it valuable for their needs.
Date of experience: January 01, 2025
There are also comparisons drawn between ChatGPT and Copilot, with some users preferring Copilot for its human support for company needs. ChatGPT is criticized for lacking human support and providing repetitive online assistance.
Date of experience: January 04, 2025
However, there are those who have had negative experiences with ChatGPT, describing it as ineffective, unreliable, and a waste of time. They have encountered inaccuracies, confusion, and frustration in using the tool, leading to a lack of trust in its capabilities.
Date of experience: January 02, 2025
Some users have raised concerns about data security and customer service issues, feeling disappointed with the handling of personal data and the responsiveness of support channels. There are also mentions of subscription payment discrepancies and difficulties in communication with the company.
Date of experience: December 22, 2024
While ChatGPT is recognized for its usefulness in handling tasks, there are complaints about inconsistent service performance and pricing strategies. Some users feel that the company changes prices frequently and may not provide reliable service for the fees charged.
Date of experience: December 12, 2024
Unresolved account issues and lack of response from customer support have led to frustration among users. Instances of delayed or non-existent support responses have left customers feeling misled and neglected, questioning the legitimacy of the service.
