Marc Benioff Says Future Of AI Not In Bots Like ChatGPT But In Autonomous Agents
Salesforce Inc. (NYSE: CRM) CEO Marc Benioff has warned that the world is reaching the “upper limits” of large language models (LLMs) like OpenAI's ChatGPT. Last week, Benioff shared his thoughts on the future of AI in a podcast with The Wall Street Journal. He stated that the next phase of AI development will focus on autonomous agents, which can perform tasks independently, rather than relying on LLMs to drive advancements.
Real Potential Lies In Agents
While AI tools like ChatGPT have received significant attention, Benioff argued that the real potential of AI lies in agents. He emphasized the importance of keeping things in perspective, highlighting that AI has not taken over in critical areas such as curing cancer or addressing climate change. Salesforce provides both prebuilt and customizable AI agents for businesses looking to automate customer service functions.
Benioff stated, “But we are not at that moment that we’ve seen in these crazy movies — and maybe we will be one day, but that is not where we are today.”
ChatGPT-maker OpenAI is reportedly planning the launch of its own set of agents.
Future Collaboration with AI Agents
Previously, Nvidia Corporation (NASDAQ: NVDA) CEO Jensen Huang mentioned that he believes humans will eventually work alongside AI agents and “AI employees.” Nvidia announced its partnership with Accenture Plc (NYSE: ACN) to deploy AI agents across corporations. Microsoft Corporation (NASDAQ: MSFT) also announced that businesses will be able to create their own autonomous AI agents starting in November. This development came after Salesforce introduced its AI tools in September with the launch of Agentforce.
Microsoft co-founder Bill Gates has also echoed similar sentiments as Huang. Tony Fadell, co-creator of the iPod, voiced concerns about LLMs, highlighting their tendency to make mistakes despite their usefulness in certain areas like entertainment.
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