The Pitfalls of Using AI in Professional Communication

Published On Mon Nov 25 2024
The Pitfalls of Using AI in Professional Communication

AIBU to wish people would stop writing professional emails with AI?

One of my managers writes absolutely everything with Chat GPT and as a result, all her emails are oddly formal and often get people's backs up. The tone is all wrong. I don't think she realises how badly she is coming across - and most of the team don't realise that the reason her communication is so lacking warmth and human touch is because she's telling AI what she wants to say.

She even once sent an email to me to let me know that "Marie Jones (your team leader) will advise you on this matter separately." Oh, THAT Marie Jones?! My team leader?! The one who I share an office with?! Thank God you included her surname and clarified her role or I would not have had a clue which Marie (the only one who works with us) you were talking about.

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I've just had a general class update from my child's teacher that has been written with Chat GPT - I guess it saves time and I don't really blame him, but I do find it cringy. Once you spot it, it's so obvious. I would be embarrassed to send it.

Using AI in Professional Communication

If you do this at work, you should know that some of the recipients know exactly what you're doing, and it doesn't look great. I’m currently in the middle of recruiting, we had a couple of applicants who used Chat GPT for their covering letter, automatically on the no pile as it comes across as badly written, shame as their CVs were good and they would have reached interview otherwise.

I’m a teacher and SLT genuinely suggested using it for writing models for the children. I burst out laughing before realising they were serious. It is truly awful and should only be used if you’re then prepared to give it a really good edit and make it more human. YANBU!

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Personal Experiences with Chat GPT

I am a teacher and have administrators who think it is amazing. I can spot it easily and am embarrassed and annoyed. They should at least go through and edit the content. I'm in two minds. If I know someone is very busy, and I know them, I don't really care if an email is obviously AI. It has its place, but yanbu!

Concerns and Considerations

Does it even save time, for short pieces of writing? Maybe I just type more quickly than some but I would assume that by the time I'd told it what I want to say, I could have just written it myself, if it's just an email?

Chat GPT has its advantages and disadvantages, and the way it is used in professional settings can impact communication and perception. It's essential to consider the implications of relying on AI for important correspondence.

As for the recruiter, be mindful that in corporate settings, AI integration is increasing, and dismissing candidates based on their use of AI tools may put your company at a disadvantage in the future.

Conclusion

In conclusion, while AI tools like Chat GPT can be helpful in certain scenarios, it is crucial to utilize them effectively and ensure that the generated content is appropriate for the context. Understanding the limitations and potential drawbacks of AI in professional communication is key to maintaining effective and authentic interactions.

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