The Battle of Error Code 429: How OpenAI Users Are Coping

Issue with negative API balance - API - OpenAI Developer Community

It has come to our attention that OpenAI's billing system recently experienced a glitch, resulting in hundreds of user accounts, including ours, being impacted by impossible negative balances such as -$1000. This unexpected issue has not only caused disruptions to our SaaS platform but has also led to auto-suspensions of accounts without any prior warning or explanation.

Some users have reported encountering error code 429, as shown below:

This major issue is significantly affecting real businesses in real-time, leaving many users in a state of urgency for a prompt resolution from OpenAI. Without a swift fix, there may be no other option but to escalate the matter to the media to ensure awareness among the broader internet community.

While some users have taken measures to top up their accounts temporarily, the root cause of the problem remains unresolved. The negative balances have not only impacted financial transactions but have also hindered API functionalities.

Despite some accounts having their balances restored, the persistence of error code 429 indicates that the problem persists for several users. This ongoing issue not only affects individual users but also poses challenges for enterprises relying on OpenAI's services for their operations.

For those affected by usage/billing issues, your concerns are being heard loud and clear. Let's keep pushing for a resolution together.

It is crucial for OpenAI to address this issue promptly and provide a comprehensive solution to prevent further disruptions and restore users' trust in the platform. Your feedback and reports are valuable in raising awareness and ensuring that such issues are resolved efficiently.

For more information, you can refer to OpenAI's error code documentation or reach out to [email protected] for assistance.

Let's work together to ensure a stable and reliable experience for all users within the OpenAI Developer Community.