Cognizant Launches First Set Of Healthcare LLM Solutions As Part ...
As part of an expanded partnership announced last August, Cognizant has launched the first set of healthcare large language model (LLM) solutions on Google Cloud’s generative AI (genAI) technology, including the company’s Vertex AI platform and Gemini models, aimed at redesigning healthcare administrative processes and improving experiences.
Recognition and Impact
Google Cloud has awarded Cognizant "2024 Industry Solution Services Partner of the Year – Healthcare and Life Sciences" in recognition of its success driving digital transformations with healthcare and life sciences customers utilizing Google Cloud technologies, including AI. In an ecosystem characterized by increasing complexity and demands on healthcare systems, the integration of genAI solutions is a pivotal advancement, offering efficiency and responsiveness to the intricate web of processes within the industry. Harnessing the power of highly tuned models, these solutions are engineered to streamline administrative processes, accelerating the speed of operations while significantly improving the quality of care and services delivered to members.
Industry Solutions
"As we continue to build on our partnership with Google Cloud, we’re working to keep clients in the healthcare industry at the forefront of AI-led transformation," said Surya Gummadi, EVP and President, Cognizant Americas. "By deploying innovative solutions built to address specific industry challenges, we aim to help healthcare organizations set new standards for the delivery of care and enhance the experiences of those they serve."
The suite of healthcare LLM solutions addresses four high-cost workflows: marketing operations, call center operations (including appeals and grievances), provider management and contracting.
Key Solutions
The appeals resolution assistant is designed to transform healthcare appeals management by automating data retrieval, analysis, and interpretation. The contract management solution optimizes healthcare contract lifecycle management by automating review, generation, and configuration processes. The marketing content assistant empowers healthcare payer marketing teams, and the health plan shopper empowers healthcare members to make informed plan choices.
Impactful Innovations
"The healthcare industry has an opportunity to apply AI to deliver more efficient and effective experiences for all stakeholders," said Amy Waldron, Director, Healthcare and Life Sciences Industry at Google Cloud. "These new tailored solutions from Cognizant, utilizing Google Cloud’s AI platform and Gemini models, can help reduce administrative burden, and streamline manual tasks in areas like contracting, operations, appeals, and more. Solutions like these not only improve operational efficiency, but also they can have a significant impact on satisfaction and access to care."
Google Cloud is a Platinum sponsor of the 2024 Cognizant Health Sciences Conference in Kissimmee, FL on June 10th – 13th. The healthcare LLM solutions will be showcased at the conference and Google Cloud will present on the evolving role of generative AI in the healthcare ecosystem. Cognizant is a Global Systems Integrator partner for Google Cloud.
"GenAI’s impact on managing health and delivering care can be significant, potentially improving how things work today and helping to design innovative new paradigms," said Rohan Kulkarni, executive research leader, healthcare practice at HFS. "The solutions Cognizant and Google Cloud developed to address the challenges imposed by healthcare administrative workflows could have a significant impact on both operational cost profile as well as consumer experiences. These are outcomes anyone would welcome."
Google Cloud is a Platinum sponsor of the 2024 Cognizant Health Sciences Conference in Kissimmee, FL on June 10th – 13th. The healthcare LLM solutions will be showcased at the conference and Google Cloud will present on the evolving role of generative AI in the healthcare ecosystem. Cognizant is a Global Systems Integrator partner for Google Cloud.
