HCLTech and OpenAI join forces to scale generative AI in enterprise
HCLTech has recently announced a multi-year strategic partnership with OpenAI, with the goal of advancing generative AI adoption on an enterprise scale across various sectors. This collaboration positions HCLTech as one of the initial global strategic services partners of OpenAI.
Headquartered in India, HCLTech is known for its expertise in digital technology, cloud services, AI, and engineering. The company serves clients in industries such as financial services, healthcare, telecom, manufacturing, and public services.
Partnership Details
Under the partnership agreement, HCLTech will leverage its AI Engineering capabilities in conjunction with OpenAI’s models and APIs to facilitate the widespread deployment of generative AI. The collaboration will encompass a broad spectrum of services, ranging from readiness assessments and integration to governance and change management.
In addition to assisting its clients, HCLTech plans to internally implement ChatGPT Enterprise and OpenAI APIs. This initiative aims to provide employees with secure, enterprise-grade generative AI tools to boost productivity and operational efficiency.
Integration of OpenAI's Models
Furthermore, HCLTech intends to integrate OpenAI’s models into its suite of platforms, including AI Force, AI Foundry, AI Engineering, and a series of vertical-specific AI accelerators. These tools are designed to streamline business operations and enhance customer and employee experiences.
Vijay Guntur, the global chief technology officer and head of ecosystems at HCLTech, expressed enthusiasm about the collaboration, emphasizing the alignment between the company’s engineering focus and OpenAI’s dedication to innovation.
On the other hand, Giancarlo ‘GC’ Lionetti, chief commercial officer at OpenAI, commended HCLTech's industry knowledge and AI engineering expertise, highlighting the potential for scalable AI innovation through the partnership.
As part of the collaboration, HCLTech and OpenAI are working towards driving a new era of AI-powered transformation across their offerings and operations at a global scale.
Future of AI in Retail
While AI technology continues to evolve and reshape various industries, including retail, the future holds even greater potential for AI adoption and integration in business processes. With the advent of generative AI, businesses can harness its capabilities to enhance efficiency and innovation across all areas.
As we approach 2025, AI is expected to become more deeply ingrained in retail operations, offering benefits to retailers, customers, and employees alike. To recognize and celebrate global technology innovation in the realm of omnichannel retail, the newly launched RTIH AI in Retail Awards aim to acknowledge companies that leverage AI effectively in their everyday operations.
The winners of the 2025 RTIH AI in Retail Awards will be announced at an exclusive evening event at The Barbican in Central London. This event will feature a drinks reception in the Conservatory and a three-course meal, followed by the awards ceremony in the Garden Room.
For more information about the awards or to submit an entry, please contact our Editor, Scott Thompson, at [email protected]
Key Dates for 2025
- Friday, 18th July: Award entry deadline
- Tuesday, 22nd July: 2025 finalists revealed
- Wednesday, 23rd July - Friday, 8th August: Judging days
- Wednesday, 3rd September: Winners announced at the 2025 RTIH AI in Retail Awards Ceremony at The Barbican in Central London
© EdTech Innovation Hub 2025. All rights reserved. No part of this website, including text, graphics, logos, images, and software, may be reproduced, distributed, or transmitted in any form or by any means without the prior written permission of EdTech Innovation Hub.
