Atlassian releases do-it-yourself chatbots for business | The Border ...
Your digital subscription includes access to content from all our websites in your region. Access unlimited content and the digital versions of our print editions - Today's Paper. Australian businesses will be invited to create their own generative AI chatbots in a development that could stop employees sharing sensitive information online, Atlassian has revealed.
$0/(min cost $0) or signup to continue reading. The Australian tech unicorn announced plans to share its latest artificial intelligence tools on Thursday, including features to search databases and allow companies to create "agents" capable of performing basic tasks.
AI Tools for Business
The AI tools will arrive just five months after Atlassian launched its first suite of AI technology for businesses and amid predictions more Australians will adopt AI assistants in 2024. Atlassian's artificial intelligence head, Sherif Mansour, shared that the company's latest service called Rovo was designed to help employees find information hidden in internal documents and third-party apps.
Businesses would also be able to create their own AI chatbots or "agents" using Rovo to suggest ways to use the information, which could prevent employees from sharing sensitive business information with open AI platforms.
"A few customers said 'we blocked (employees) from ChatGPT but they still install it on their phones and they copy and paste company information' so this is the challenge they have with this stuff," Mansour explained. "They're taking something internal and asking AI to do something for them but because it doesn't have the knowledge, they'll also give it another document from inside the company."
Benefits of AI Tools
Mansour highlighted that artificial intelligence tools were becoming increasingly valuable to businesses, with more than 30,000 firms trying its first AI services since December and reporting they were saving time on mundane tasks.
The news comes just one day after Google released its AI assistant Gemini in more than 100 countries including Australia and after research conducted for the tech giant by Ipsos found nine out of 10 Aussies expected AI to transform jobs and industries in the next five years.
The survey of 1000 people also found more Australians expected AI's impact to be positive (42 per cent) than negative (22 per cent). CSIRO AI expert Judy Slatyer also predicted 2024 would be the year many people tried artificially intelligent software for the first time and said more than one in two were already using AI every day.
"By end of 2024, many of us will have an AI-enabled assistant," Slatyer stated.
