Google Gemini Gets Marc Benioff's Stamp of Approval - Business Insider
Marc Benioff gave Google's AI voice assistant, Gemini Live, his stamp of approval. "Just downloaded Gemini Live, and I'm absolutely blown away," he wrote in an X post on Sunday.
The Salesforce CEO praised the voice assistant for its "zero latency" and dubbed it the "future of consumer AI." Benioff took to social media to commend Google CEO Sundar Pichai for the groundbreaking work and encouraged others to try it out immediately.
Comparison with Microsoft's AI Assistant
In recent months, Benioff has expressed his disappointment with Microsoft's AI assistant, Copilot, criticizing it as "disappointing" and drawing parallels to the outdated Microsoft Office digital assistant, Clippy.
Microsoft has faced backlash from Benioff, who highlighted the company's exaggerated marketing around AI solutions. In response, Microsoft's chief marketing officer of AI at Work, Jared Spataro, emphasized the importance of strategic patience and focused execution amidst competition.
Gemini Live's Features
Google rolled out a smartphone app for Gemini Live on Apple's App Store shortly after making the virtual assistant free for users. The release coincided with Apple's launch of the iPhone 16 designed to support Apple Intelligence.
Gemini Live enables users to engage with an AI chatbot through natural conversations, offering timely and informative responses. Whether inquiring about San Francisco's foggy climate or engaging in casual dialogue, the AI's capabilities have impressed users like Benioff.
Comparing AI Assistants
While Copilot, ChatGPT, and Gemini function similarly, each has its unique strengths and limitations. These AI tools, though revolutionary, may exhibit occasional shortcomings such as producing inaccurate results or hallucinations.
Enterprise Bot vs. Microsoft Copilot Studio
According to reports from Axios, ChatGPT excels in various tasks, Gemini prioritizes timely information, and Copilot is ideal for enhancing productivity.
AI's Role in Customer Service
Benioff's interactions with AI, such as using ChatGPT as a "therapist," exemplify the evolving capabilities of AI tools. His belief that AI has achieved parity with human customer service representatives underscores the transformative potential of AI technologies.
Despite the increasing integration of AI in various sectors, Benioff and Google have yet to provide further comments on their AI developments and collaborations.
