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Fortune February 13, 2025
In a showdown of psychotherapists vs. ChatGPT, the latter wins, new study finds
Can couples in distress find as much support from artificial intelligence as they would from a therapist? Yes, a new study suggests.
For the experiment, researchers prepared couples-therapy scenarios—one in which a partner was dismissing the other’s depression, for example—and then turned to two support systems for responses: a group of experienced therapists and the ChatGPT AI chatbot.
They then had 830 study participants—about half men and half women averaging 45 years old, the majority of which were in relationships—randomly receive either a therapist or AI response to see how easily they could discern the source of each.
As suspected from the outset by researchers—including lead author Gabe Hatch and colleagues from...
