Accenture Helps Organizations Supercharge Growth and Customer Experiences with AI Solutions
Accenture (NYSE: ACN) has introduced new capabilities, accelerators, and training programs to assist organizations in developing and expanding generative AI solutions and agents that improve the effectiveness of Google Cloud's Gemini models and Salesforce's Agentforce, announced today.
As a key partner for both Google Cloud and Salesforce, Accenture is enabling clients to leverage this pivotal moment with tailored accelerators designed to drive growth and transform business processes and customer interactions in the agentic era.
Accelerating Business Transformation
The industry- and function-specific accelerators draw on Accenture's expertise in customer workflows, advanced data analytics, and extensive industry knowledge from collaborations such as the Accenture and Google Cloud joint generative AI Center of Excellence and the Accenture Salesforce hub for generative AI.
These accelerators aim to enhance AI-driven processes by leveraging real-time data insights to optimize operational efficiencies and enable organizations to deliver personalized customer experiences more efficiently than ever before.
Driving Productivity and Innovation
Accenture's accelerators facilitate the swift adoption of new product integrations, particularly in customer care. By combining Salesforce's Agentforce with Google Gemini's multi-modal capabilities, organizations can revolutionize customer care by empowering agents to deliver proactive, personalized, and efficient experiences across various communication channels.
Empowering Industries with AI
For instance, in the healthcare sector, Accenture's health document AI accelerator utilizes Google Cloud's MedLM model and Vertex AI to interpret medical data and provide tailored patient experiences through Salesforce's Agentforce.
This unique solution enables healthcare providers to deliver personalized care efficiently, leveraging AI technologies to streamline patient services.
Training and Learning Services
Google Cloud and Salesforce technology training programs will be accessible through Accenture LearnVantage, offering customized upskilling programs and certification services to enhance clients' AI capabilities.
Accenture's commitment to driving digital transformation and empowering organizations to leverage AI technologies underscores its position as a global leader in professional services.
For more information, visit accenture.com.
Source: businesswire.com
